AliExpress introduced the AliExpress Messages feature to provide a safe and easily accessible way for buyers and sellers to communicate. You can use it to inquire about various aspects of the goods you would like to buy or to resolve any challenges with your order.
Still, it is important to understand how this feature works so that you can use it effectively and enjoy its benefits.
So, on today’s blog, we take you through a detailed guide on how to use AliExpress Messages and answer some key questions you might have about using this feature.
Let’s dive into it, shall we?
目录
Where Should I Check For My Messages on AliExpress?
If you would like to check new or past messages on the AliExpress website or app, you should:
- Log in to your AliExpress account
- Check for the ‘Messages Centre’ icon either at the bottom or side of the screen (this varies depending on whether you are using the website or the app)
- Click on the ‘Messages Center’ and it will bring up all your new and old AliExpress messages
Tip: You will likely receive a notification on the AliExpress app or website whenever you receive a message. However, if you are expecting a message and have not received a notification, consider checking your messages anyway. Notifications can, occasionally, be delayed.
How Can I Send Messages to the Seller?
There are 2 approaches to messaging sellers on AliExpress. The first is for instances when you are consulting a seller before buying from them and the other is used when contacting a seller about an order that you have made.
a. Messaging a Seller On the AliExpress Website
When contacting a seller before purchase, start by identifying a product you would like to buy. Then:
- Click on the item
- Check out the ‘Contact’ prompt towards the bottom of the page
- Click on it to start messaging the seller
- Type your message and click on the arrow icon on the chatbox to send it
If you would like to inquire about a product you have ordered, you can always follow the same steps listed above. Alternatively, you could:
- Log into your AliExpress account
- Click on ‘Orders’
- Scroll and click on the order relating to the seller
- When the order opens, click on ‘Contact Seller’ at the top of the page
- Type and send your message in the chat window that pops up
b. Messaging a Seller on the AliExpress App
When messaging a seller before buying a product through the AliExpress App, you should:
- Open the AliExpress App
- Click on the item you would like to buy
- When the product loads, check the bottom of the screen and click on the ‘Chat’ icon
- Type and send your message
On the other hand, if you are contacting a seller to follow up on an order:
- Log in to your AliExpress account on the app
- Click on ‘My Account’
- Click on ‘Orders’
- Click on ‘View all’ so that you can see all orders and find the seller you wish to contact
- Click on the order related to the seller you want to message
- When the order is displayed in full, you will see all its delivery details but if you scroll to the bottom you will see an option to ‘Contact Seller’
- Click on ‘Contact Seller’
- Type out your message in the chatbox and send
How to Send an Image or a Video to a Seller on AliExpress?
Images or videos can sometimes be more convenient when you need to describe a product to a seller for them to confirm if it is similar to what they are selling. You may also need to send images or videos when you are launching a complaint about a good that was delivered with defects or other problems.
Fortunately, the procedure is quite simple.
- Open a chat to contact the seller(refer to the messaging steps above)
- In the chat window, click on the + symbol
- Clicking on the +symbol will redirect you to attach an image or video file from your device
- Select the image or video you would like to share and click on the send arrow
On the downside, you can only send videos or images using AliExpress Messages but receive them from the seller. Consider using other communication methods like emails if you need to request images from the seller.
How to Delete Messages from Your AliExpress Inbox
a. Deleting Messages on Your Account Inbox through the Aliexpress Website
- Open the AliExpress website and log in to your account
- Click on the ‘Message center’ to access all your messages
- Direct your mouse cursor to the message you would like to delete
- Click on the trash bin icon that pops up and confirm your choice to delete the message
b. Deleting Messages on the AliExpress App
- Open the Aliexpress App
- Log in to your account
- Click on ‘Messages’
- Long-press on the message you would like to erase and click on ‘delete’.
Note: depending on the version of the AliExpress app that you are using, sometimes instead of long-pressing to delete, you may have to swipe left on the message you are deleting and then confirm your choice to delete.
Conclusion
The AliExpress Messages feature has gone a long in reducing the errors that customers make when ordering products because you can now confirm all you need to know beforehand. It has also significantly eased dispute resolution because both buyers and sellers can use messages to prove their claims during disputes.
Hopefully, you too will have a much easier shopping experience now that you know how to use this feature. However, if you would like to delegate all the purchase and inquiry processes, you can simply hire a professional AliExpress agent to do it all for you.
FAQs About AliExpress Messages
- When Should I Contact the Seller?
AliExpress allows you to contact sellers before, during shipping, and after a purchase.
Contacting a seller before buying a product from their AliExpress store may be necessary if you require more details about the product such as size, the model of the product, or the available color options. This would help you make a more informed decision on whether or not what they have to offer matches your needs.
In contrast, communication during shipping is often essential if you need to:
- Confirm that the goods you bought have been dispatched
Change the delivery address
- Wish to request or inquire about different shipping terms
Finally, messaging a seller after receiving your order may be important if you:
- Would like to thank them for their service
- Received the wrong order
- Received a defective product
- What Should I Write in my Messages to an AliExpress Seller?
First, keep in mind that most sellers on AliExpress handle high volumes of customers. As such it may be wise to keep your message detailed but concise.
If you are making an inquiry, ask direct questions such as; ‘What are the length, width, and height dimensions of this mat?’ This tells the seller exactly what you need to know and they can, in turn, provide a direct response.
Note: this is just one example about but you are free to inquire about any product feature, price, shipping details, and any other concern you may have
Alternatively, if you have a complaint about a delayed order or defective delivery, you can explain the nature of your problem and attach all relevant details. For example, if the order is delayed, you can indicate that you are following up on ‘Order XYZ’. If you received a defective item, you could also attach images or videos showing the defects.
- Why Can’t I Send Messages on AliExpress?
First, confirm that you are logged in to your account. It is the only way you may be able to send a message.
However, if you have followed all the requisite steps and are still unable to send messages, contact the AliExpress helpline. Unfortunately, due to the high volumes of customers that the platform gets, it is often difficult to get a response but it is still worth a try.
- Do I Have to Message Sellers on AliExpress in English?
No, you do not.
The AliExpress Messages feature is designed to translate messages based on the language that the user has chosen.
Take, for example, that you are fluent in Italian and have chosen it as your preferred language. You can type your message in Italian and when the seller receives it, it will be translated to whichever language the seller has selected as their preferred language.
- What Does the Message ‘NOTE: The message has not been sent.’ mean?
If you see such a notification after trying to send a message, it means that it has not been transmitted to your intended recipient.
In most cases, it is usually because the AliExpress Message system has detected words such as ‘Whatsapp’ or ‘Wechat’ in your messages. Messages including such words are usually automatically blocked to prevent transactions from being done outside the official AliExpress communication channels.
This provision was put in place to curb scamming because most unscrupulous buyers and sellers would redirect communication to other platforms where it would be difficult to hold them accountable.
